It's one thing to get the sale, but turning that sale into a budding relationship requires an understanding of the intricacies that make a business relationship healthy. Success comes to those who have educated themselves about the nature of relationships, and how to build and maintain them.
Over the course of six modules you will learn how to:
- Choose and use the most influential words
- Agree and abide by an agreed framework for negotiations
- Use active listening techniques to build rapport
- Build and maintain mutual trust in business relationships
- Understand and use body language
- Understand and adapt to different personality types
Click here to enrol (Just AUD 75+gst).
Click here to view video.
- Teacher: Admin User
Having the skill to uncover the actual needs of the customer and get at the pain point, requires practice and expertise in questioning techniques. Master salespeople know how to ease customers into disclosing their requirements and concerns smoothly because they have these communication skills as part of their tool kit.
Over the course of seven modules you will learn how to:
- Use open, leading, and closed questions to optimal effect
- Move from open to leading questions
- Use approach questions
- Use questioning flow technique
- Use in-depth questioning to dig deeper
- Use the avoidance of pain to motivate customers to buy
- Know which types of sales questions to ask and in what sequence
Click here to enrol (Just AUD 75+gst).
Click here to view video
- Teacher: Admin User
First impressions are lasting impressions. The savvy sales person knows that a sale can be lost based on a negative first encounter with a prospective customer. Likewise, the sale can be won by the sales person who knows how to present themselves, how to modify their behaviour to adopt the right approach and what goes into a winning presentation.
Over the course of seven modules you will learn how to:
- Use the features, advantages, and benefits technique
- Understand the value of first impressions and use them in your favour
- Present a winning proposals in a sales meeting
- Create a presentation that will delight your customer's senses and win them over
- Learn to make amazing presentations to an audience
- Learn how to create powerful PowerPoint presentations
- Use the interactive whiteboarding presentation technique
Click here to enrol Just AUD 75+gst).
Click here to view video.
- Teacher: Admin User
Selling can be a delicate dance undertaken by the buyer and the seller wherein each is trying to determine the other's motivations and bottom line. The well trained sales person understands the purpose of negotiating in the context of the sale and plans accordingly so as to remain in control of the entire process.
Over the course of five modules you will learn how to:
- Understand the roles and context of selling and negotiating
- Negotiate concessions
- Plan negotiations
- Close the deal
Click here to enrol Just AUD 75+gst).
Click here to view video.
- Teacher: Admin User
Objections are unavoidable in the sales process. They're a fact of life for any sales industry professional. They arise in every sales call and they present both danger and opportunity. If handled properly they can lead directly to a sale; if handled poorly they spell failure.
Over the course of nine modules you will learn:
- How objections benefit you
- How to receive objections
- Why buyers raise objections
- The objections themselves
- How to identify false objections and uncover real objections
- How to take control of the situation
- The process for handling objections
- The principle types of objections and how to overcome them
- Trial closes and how to use them effectively
- When and how to close
- The stages of the closing process
Click here to enrol Just AUD 75+gst).
Click here to view video.
- Teacher: Admin User